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June 1979 (Volume 57)
Quarterly Article
W. Richard Scott
Ann Barry Flood
Wayne Ewy
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Characteristics of hospitals may be useful predictors of the economy, efficiency, and effectiveness of services delivered. But it is difficult to explain the variables of cost and quality among hospitals until differences among patients and outcomes are accounted for. A promising new research approach is explored as a source of information on that most elusive of all measures in service organizations-the outcome experienced by clients.
Author(s): W. Richard Scott; Ann Barry Flood; Wayne Ewy
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Volume 57, Issue 2 (pages 234–264) Published in 1979
